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Twisted Sugar Privacy Policy


(Last Updated: 2.13.2025)

Twisted Sugar (“we,” “us,” or “our”) is a gourmet cookie and soda shop franchise operating in multiple locations. We value the privacy of our customers, website users, and visitors to our physical stores (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our stores, our websites (including any mobile or web-based applications or social media platforms under our control), or otherwise engage with our services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services or engaging with us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue your use of our Services.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to personal data collected by Twisted Sugar in the course of operating our franchise stores and offering our Services. It does not apply to the practices of franchisees or third parties that Twisted Sugar does not own or control, even if our brand is displayed on their property or online services. Each franchise location may have its own additional privacy policies or statements that supplement or differ from this one, depending on local laws and business practices.

2. INFORMATION WE COLLECT

We may collect or receive several types of information from and about you, depending on how you interact with our Services:

  1. Personal Information You Provide Directly
    • Contact Details: Such as your name, email address, phone number, mailing address, or other contact information.
    • Payment Information: If you make purchases in-store or online, we collect payment details (credit card number, billing address, etc.) through our payment processors. We do not store full credit card numbers ourselves.
    • Order Information: Information necessary to process and fulfill your orders (e.g., items ordered, customization details, special instructions).
    • Customer Service Interactions: Information you provide when contacting us (e.g., feedback, preferences, or other details you provide during communication).
    • Marketing and Promotional Details: When you sign up for our email list, loyalty programs, or contests, you may provide details such as your name, email, birthdate, etc.
  2. Information Collected Automatically
    • Device Information: Such as your IP address, browser type, operating system, and device identifiers.
    • Usage Data: Details about your online browsing activity, such as the pages or screens you view, how long you spend on a page, and navigation paths.
    • Location Information: Depending on your device settings or in-store Wi-Fi usage, we may collect approximate or precise location information.
  3. Information from Third Parties
    • Service Providers: We may receive information about you from service providers that help us operate or maintain our Services (e.g., analytics providers).
    • Social Media Platforms: If you interact with our pages or profiles on social media (e.g., Facebook, Instagram), or use social media sharing features, we may receive certain information from those platforms depending on your privacy settings.

3. HOW WE USE YOUR INFORMATION

We use the information we collect or receive about you for the following purposes:

  1. To Provide and Improve Our Services
    • Process transactions, fulfill orders, and provide customer support.
    • Operate, maintain, and improve our websites and mobile applications.
  2. To Communicate with You
    • Send you administrative communications such as purchase confirmations, order updates, or notifications about our policies or terms.
    • Respond to your inquiries or requests, and provide customer service.
  3. For Marketing and Promotions
    • Send you promotional messages about products, services, or events that may be of interest to you (if you have opted in to receive such communications).
    • Administer sweepstakes, contests, or surveys.
  4. Analytics and Personalization
    • Monitor and analyze usage and trends to improve user experience.
    • Personalize your experience on our Services, including displaying content and advertisements tailored to your interests.
  5. Legal Compliance and Safety
    • Comply with applicable laws, regulations, and legal processes.
    • Detect and prevent fraud, security breaches, or other potentially prohibited or illegal activities.
  6. Other Purposes
    • For any other purpose disclosed to you at the time we collect your information or otherwise with your consent.

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

We and our third-party partners may use cookies, pixel tags, web beacons, mobile device IDs, and similar tracking technologies to collect information about your interactions with our Services.

  • Cookies: These are small text files stored on your device to help us remember your preferences, understand site usage, and provide you with relevant content.
  • Analytics Tools: We may use tools such as Google Analytics to evaluate how users interact with our Services, to compile statistical reports, and to improve our content and website performance.
  • Advertising: We may partner with third-party advertising networks to manage our advertising on other sites. Our partners may use cookies or similar technologies to collect information about your activities on our websites and other sites to provide you targeted advertising based on your interests.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Services may not function properly.

5. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

  1. Within Twisted Sugar Franchise System
    • We share information with our corporate headquarters, our affiliate entities, and franchise owners for operational, administrative, and marketing purposes.
  2. Service Providers
    • We engage third-party service providers to perform tasks on our behalf (e.g., payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service). These providers are contractually prohibited from using your information for their own purposes.
  3. Business Transactions
    • In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of that transaction.
  4. Legal Requirements
    • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
    • We may also disclose your information when we believe it is necessary to protect our rights, property, or the safety of others; to enforce our agreements; or to prevent fraud or other illegal activities.
  5. With Your Consent
    • We may share your information with other parties with your express or implied consent.

6. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, if personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. DATA SECURITY

We implement commercially reasonable physical, technical, and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your personal information, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse. You use our Services at your own risk.

8. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 13 (or the relevant minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we may have collected information from a child without consent, please contact us immediately, and we will take steps to delete such information as required by applicable laws.

9. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites or services that are not operated or controlled by Twisted Sugar. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party websites or services before providing any information to them.

10. YOUR CHOICES AND RIGHTS

Depending on applicable laws, you may have certain rights regarding your personal information, including:

  1. Access: You may request access to the personal information we hold about you.
  2. Rectification: You may ask us to correct or update inaccurate or incomplete personal information.
  3. Deletion: You may request that we delete your personal information.
  4. Object to Processing: You may object to certain types of processing of your personal information (e.g., direct marketing).
  5. Withdraw Consent: Where we rely on your consent to process your personal information, you can withdraw your consent at any time.

To exercise your rights, please contact us using the information provided under Contact Us below. We may require verification of your identity before responding to your request.

11. INTERNATIONAL TRANSFERS

If you are accessing our Services from outside the United States, your personal information may be transferred to and processed in the United States or other locations where our servers or third-party service providers are based. By using our Services, you consent to the transfer, storage, and processing of your information in countries outside of your country of residence, which may have different data protection rules than those of your country.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or relevant laws. We will post the updated Privacy Policy on our website, and it will be effective upon posting. Your continued use of our Services after any changes to this Privacy Policy means you accept those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. CONTACT US

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your data rights, please contact us at:

  • Mail: 407 North Main Street, Springville, UT, 84663
  • Email: info@twistedsugar.com
  • Phone: 385-200-1804

14. DISCLAIMER

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. While we strive to make our policy comprehensive, privacy and data protection requirements can vary by jurisdiction. We strongly recommend that you consult with a qualified attorney to ensure compliance with all applicable laws and regulations.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it.